CUSTOMER SERVICE
CUSTOMER SERVICE AND SUPPORT
Grand-Flo Spritvest’s help desk service and support connects with customers immediately through channels such as phone, email, social media messaging and other remote management on an as-needed basis. We focused on customer service experience and software troubleshooting, by providing guidance and resolution to enterprise application users. Customers will get the care they need for their software difficulties with our single point of contact help desk support – a better communication for less technology and software-driven operational downtime.
The streamline escalation management of our customer support allows us to stay focused on what’s the most critical customer issue. Our certified IT support specialists are trusted by many and ready to resolve emergency issues, to get mission-critical operations up and running. Available 365 days with a record of over 95% SLA achievement, our customer support is on-call at regular working hours, including weekends and public holidays. Currently, our helpdesk support covers organisations located in Malaysia, Singapore, and Brunei.
REDUCE DOWNTIME AND NEGATIVE IMPACTS TO YOUR BUSINESS PERFORMANCE
SERVICE DESK
Offering proactive customer services designed specifically for performance-oriented organisations. With our business-critical service desk, companies can facilitate quick recovery from interruption and maintain high availability on their data management systems.
INCIDENT SUPPORT
Equip with a support model that helps our service desk to manage, investigate, and resolve a problem or an issue from the beginning of the customer contact until the resolution. Incidents included are hardware, software or system failures that require immediate attention of the IT support specialists for IT troubleshooting.
SERVICE REQUEST
Providing an additional service within or out of the work scope specified in the maintenance contract for our users. Service request which also known as request for service generally involve items such as program installation, user training, project rollout, consolidation of data and more.
IT Outsourcing Services
IT support plays a major support function in almost every business and industry. But all too often companies overlook this critical component due to the costly IT department setup. However, our IT personnel outsourcing services are here to bridge the gap. We provide an unparalleled level of IT outsourcing that is not only broad in its scope, but also deep in its expertise.
Mobile Management Support
With the growing adoption of laptops and smart phones by professionals as means to work almost every second, the need for mobile support and solutions is on a constant hike as well. Our mobile management support grants organisations IT controls and visibility for data access and security, as well as tracking and inventory for company’s mobile devices used by employees.