Technical Support
TECHNICAL SERVICE AND SUPPORT
Our goal is to not only get your business up and running with successful system solutions implementation, but our expert team of technical service representatives is also here to provide you proficient technical support. Coupled with diagnosis, identification, and solution provisions for potential technical issues, the members of our tech support will ensure your company’s smooth and top-notch system performance.
Our tech support team is made up of highly qualified professionals who are certified by our principals for credibility. They work across a myriad of industrial sectors and are driven by a common goal to increase efficiency, productivity and effectiveness of your business. To fit the varying needs of your organisation, Rgtech Spritvest offers the following technical support and services.
IT'S MORE THAN JUST EQUIPMENT SERVICING
Preventive Maintenance
To maximise the return on your investment, it is critical to minimise system downtime and keep your equipment in prime operating condition. We offer regular and routine services to keep your equipment and business running seamlessly, therefore reducing the risk of unanticipated cost.
Hardware Maintenance
To maximise the return on your investment, it is critical to minimise system downtime and keep your equipment in prime operating condition. We offer regular and routine services to keep your equipment and business running seamlessly, therefore reducing the risk of unanticipated cost.
Depot
Our depot repair manages the repair of damaged equipment returned by customers. We track the process from the receipt of damaged equipment in the inventory to its return to the customer after repair, with thorough equipment condition assessment and equipment failure report.
Equipment Health Check
It is also known as equipment health monitoring – designed to inspect and monitor the physical and functional state of equipment with the equipment condition assessment checklist. Issues are identified and solutions will be provided to eliminate the risk of impeding equipment failure.
Equipment Setup And Installation For New Store
Our on-site tech support specialist will review the equipment setup and equipment installation as part of the start-up and commissioning support. They will oversee the initial debugging and ensure the perfect working orders of your complete hardware.
Product Demo
Our product demo is for you to learn more about our product offerings and features – giving you more insights to reap the benefits of our equipment and how it can best help to meet your operation needs.
User Training Support
We offer product technical information walk-through and quickly train new users to increase user adoption.
Phone Technical Support
Our technical maintenance support is equipped with responsive phone technical support from highly trained and experienced technology experts. We offer you a dedicated time with our full attention so that a case can be resolved in a small span of time.
Asset Tagging System
Our asset tagging system can effectively control and manage status of your equipment including identifying, tracking, securing and recovering your equipment – all at our fingertips.
Site Survey
This support is to determine the number of access points and the equipment placement for adequate signal and deployment coverage.
INTERESTED TO KNOW MORE?
TECHNICAL SERVICE AND SUPPORT ENQUIRY
We’re here to assist you with any questions or concerns. Reach out to our customer support team for prompt and reliable help.